Shipping policy
Shipping Policy
Last updated: July 14, 2025
At VILZ STUDIOS, we ship worldwide with a focus on transparency, speed, and reliability. Please review the following details to understand how our shipping process works.
🕒 Processing Time
Orders are typically processed within 1–5 business days. This includes order verification, quality checks, and secure packaging. Processing time may vary slightly during peak seasons or promotional events.
✈️ Shipping Time
Shipping time refers to how long it takes for your order to arrive after it has been processed. Delivery estimates by region:
| Region | Standard Shipping | Premium Express Shipping |
|---|---|---|
| United States | 6–10 business days | 4–6 business days |
| United Kingdom | 4–6 business days | 4–6 business days |
| Germany | 5–8 business days | 4–6 business days |
| Australia | 6–10 business days | 4–6 business days |
| Canada | 8–15 business days | 4–6 business days |
| South Korea, Japan | 8–15 business days | 4–6 business days |
| Europe (other) | 6–10 business days | 4–6 business days |
| Rest of World | 12–22 business days | 4–6 business days |
Note: These are estimated timeframes. Actual delivery may vary based on your local postal service, customs processing, and external logistics factors.
🏭 Where We Ship From
We ship from our trusted network of global partner warehouses, primarily based in Asia. Some orders may be split into multiple packages depending on item availability.
💵 Customs, Duties & Taxes
International customers may be responsible for customs duties, VAT, or import taxes. These fees are set by your local government and are not included in our product prices or shipping costs.
We are not responsible for delays caused by customs clearance or unpaid import charges. If a package is refused due to duties or taxes, a refund may be issued (minus original shipping) once it is returned to us.
📦 Tracking Your Order
Once your order has been shipped, you’ll receive a tracking number by email. If you haven’t received tracking within 5 business days of placing your order, please contact us at info@vilzstudios.com.
❓Shipping FAQs
Q: Do you ship worldwide?
Yes, we ship to most countries globally.
Q: Will my order arrive in one package?
Not always. Some items may be shipped separately to speed up delivery.
Q: Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, email us immediately at info@vilzstudios.com. We’ll do our best to update your address.
Q: My package is delayed, what should I do?
Delays may occur due to customs, weather, or local courier issues. Please allow the full delivery timeframe to pass before contacting us. After that, we’ll help you track it down or reship it if necessary.
✉️ Need Help?
If you have any questions about shipping, tracking, or delivery, feel free to reach out:
VILZ STUDIOS
📧 info@vilzstudios.com
📍 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom